No Show & Cancellation Policy

Spa Florence No Show & Cancellation Policy

We understand that unanticipated events happen occasionally.
However, in our desire to be fair to all, we have adopted the following policies:

- A 24-hour notice is required when canceling an appointment.

- Same day no shows or cancellation will be charged the full amount of their scheduled service price.

- Same day no shows / cancellation with gift cards, series or packages will be charged the value of the initial amount paid for the service.

- Same day no shows / cancellation with vouchers will be charged the full value of the voucher.